1. Acceptance of Terms
By accessing aixrio.com or engaging Aixrio for services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
2. Description of Services
Aixrio provides digital marketing services including but not limited to SEO, social media optimization, performance advertising, website development, answer/generative engine optimization (AEO/GEO), and email marketing. The specific scope, deliverables, and timeline for any engagement will be defined in a separate proposal or service agreement.
3. Use of This Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. You may not attempt to gain unauthorized access to any part of our systems or data.
4. Client Responsibilities
To deliver our services effectively, clients agree to provide timely access to relevant accounts, assets, and information (such as website access, ad accounts, or brand materials), and to provide feedback and approvals within agreed timeframes. Delays in providing access or feedback may affect project timelines and results.
5. Payment Terms
Fees, billing cycles, and payment methods will be set out in your individual proposal or contract. Unless otherwise agreed in writing, invoices are due within the timeframe specified on the invoice, and continued non-payment may result in suspension of services.
6. Intellectual Property
Unless otherwise agreed, Aixrio retains ownership of proprietary frameworks, processes, and pre-existing tools used to deliver services. Upon full payment, clients receive ownership of the specific deliverables created for them (such as website code, ad creative, or content), excluding any third-party or Aixrio-owned tools embedded within them.
7. Confidentiality
Both parties agree to keep confidential any non-public business, technical, or strategic information shared during the course of the engagement, and to use it solely for the purposes of the engagement.
8. Limitation of Liability
While we work diligently to deliver strong results, digital marketing outcomes (such as rankings, traffic, or ad performance) depend on factors outside our control, including platform algorithm changes and market conditions. Aixrio makes no guarantee of specific results and is not liable for indirect, incidental, or consequential damages arising from the use of our services.
9. Termination
Either party may terminate an engagement in accordance with the notice period specified in the applicable service agreement. Fees for work completed up to the termination date remain payable.
10. Indemnification
You agree to indemnify and hold Aixrio harmless from any claims, damages, or expenses arising from your breach of these Terms, misuse of our services, or content you provide to us for use in campaigns or on your website.
11. Governing Law
These Terms are governed by and construed in accordance with applicable local law, without regard to conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
12. Changes to These Terms
We may revise these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
13. Contact Information
Questions about these Terms & Conditions can be directed to hello@aixrio.com.